Frequently asked questions
🕰️ When i will get my order?
If your order includes a packing video, please allow 5–7 days for us to prepare it. Orders without a packing video are usually ready within 2–4 days.
Once your order has been shipped, you’ll receive an email with tracking and delivery details. Shipping typically takes an additional 2–4 days, depending on your location. 🎀
🌎 Where do you ship?
We currently ship to the United States, Canada, Mexico, Europe, India, and Pakistan. 🌎🎀
🚚 How much does shipping cost?
Shipping rates and estimated delivery times are calculated at checkout based on your location.
💌 Why didn't I receive the automatic email after placing my order?
Please double-check that the email address you entered at checkout is correct and free of any spelling errors. We also recommend checking your spam or junk folder, as our confirmation email may have been filtered there.
If your email address is correct and you still haven’t received anything, please reach out to us through our Contact page, and we’ll be happy to help! 💌🎀
🎥 When will my packing video be posted on TikTok?
If you purchased a TikTok packing video, it will usually be posted within 5–7 days after your order is placed. Creating and editing each video takes a little extra time, so we truly appreciate your patience! 💕🎀